Mortgage Loan Processor

Full time
usa 17/06/2019   Full time

As a Home Service Specialist (HSS) you will be responsible for the processing of loans approved by an Underwriter or an automated decisioning system within designated signing authority limits. You will be responsible for clearing conditions and issuing changes to the terms on previously approved loans.

The Home Service Specialist will be responsible for but not limited to verifying conditions of approval which may include customer income/assets documentation. In addition you will resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances; may processes subordinations; resolves appraisal disputes; depending on channel, may coordinate closing activities.

You will also be required to maintain a high level of customer service by being proactive in communication with customers, may include banking center associates, realtors, etc. The HSS will be the focal point of communication with customer and sales force in the closing process of the loan.

***This role can be filled at the HSS II, or III level based on the applicant's prior mortgage loan processing experience.

Required skills:
  • Must have a minimum of one year of mortgage loan origination processing and pre-underwriting experience (first mortgage and/or home equity)
  • Customer service experience.
  • Ability to manage a heavy pipeline of 50 plus loans
  • Strong written and verbal communications skills.
  • Ability to use telephone communication skills with customers.
  • Teamwork and customer service skills a must.
  • Self-motivated and highly organized.
  • Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment.
  • Flexibility to work extended hour during heavy workload periods.
  • Computer proficiency including high comfort level with Microsoft office product suite.
  • Math Proficiency.
  • Analytical.
  • Detail Oriented.
  • Knowledge of conventional and/or government guidelines.
  • Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.


Desired skills:
  • Familiar with FHA and HUD guidelines.
  • Government Processing Experience.
  • iFulfill, LPS and AWD familiarity.
  • VA Experience.
  • Ability to mentor and coach other associates.

Shift: 1st shift (United States of America)

Hours Per Week: 40