3rd Level Technical Support Specialist

Full time
€41.706 per year
austria 17/06/2019   Full time €41.706 per year
Erste Group IT International (EG IT INT) is the IT service provider of Erste Group, supplying solutions to all entities. It provides development, implementation and integration as well as operation of group-wide solutions. Aimed at offering the best service at the best price, EG IT INT plays a key strategic role within Erste Group.
 
For the international banking application (customer oriented) we are seeking a candidate for the position "3rd level technical support specialist". Communicating to 1st and 2nd level support (helpdesk, 24/7 operators) and processing of incidents.
 
Your Tasks
  • You analyze and investigate incident on technical level
  • You have the ability to read and understand logs (Apache, Tomcat, custom) and correlate information in several logs
  • You possess experience with single page web applications basics (basic architecture)
  • You have the ability to do 24/7 on call support rotation and to see the “big picture” of the whole solution
  • You will create and maintain operational documentation
Your Background
  • You are an experienced Linux user (BASH commands is a must, scripting skills would be to an advantage)
  • You understand Java Application servers / Standalone Java basic configuration
  • You understand HTTP/HTTPS and RESTFul API (JSON)
  • You have experience with any of Elastic Search, Kafka, Zookeeper, Cassandra
  • You have basic knowledge in SQL and understand Messaging services/Concepts (MQ or AQ or JMS)
  • You have natural authority, excellent communication skills along with strong organizational abilities
  • You are open to work in a highly international environment and to learn new skills
  • You are fluent in English
Our Offer
  • We offer an autonomous and diversified position in an experienced team with international experience.
  • We support your professional and personal development at all times. Our employees appreciate attractive career opportunities, flexible working hours, numerous social benefits and a professional working atmosphere.
  • A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 41.706,- gross per year.
  • We are proud to be an equal opportunity employer without regard to age, colour, religion, sex, sexual orientation or national origin. We live diversity!
  • Discover and enjoy the benefits of Erste Group.
Degree of Employment: Full-Time
 
Primary Location: Austria-Vienna
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