Customer Service Officer

Full time
hong-kong 04/07/2018   Full time

Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking a high caliber professional to join our team as Customer Service Officer.

Principal responsibilities:
- Support Relationship Managers in delivering efficient and quality service to customers.
- Act as major contact point with customers support functions to ensure smooth account operations.
- Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers.
- Contact customers to build relationship and respond to enquiries on account and operational matters.
- Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks.
- Prepare monthly performance and sales reports for management and handle daily exception reports.
- Assist Customer Service Manager in dealing with adhoc requests and perform general office administrative duties.

- Customer focused and have strong interpersonal and problem solving skills.
- Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System.
- Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential.
- Fluent in spoken and written English with knowledge in Putonghua is an advantage.
- Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint.

You'll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.