ERT's primary function is to provide the first line of defense for Global Markets (GM) and Global Corporate & Investment Banking (GCIB) employee expense reimbursements in Concur. Main focus of the team is expense reimbursement processing, ensuring compliance to the GM & GCIB Expense Standard, quality assurance review and resolution of escalated expense reimbursement inquiries. Additional responsibilities may include research and escalated inquiries from employees. This support is provided via phone, email and live chat.
Responsibilities:- Review employee expense reports for compliance with the GM & GCIB Expense Standard and to ensure that all required supporting documentation is submitted by the employee.- Track exceptions to policy and ensure they are resolved in a timely manner.- Assist management with expense management efforts and production of monthly exception reports.- Work with Corporate Accounts Payable (CAP) to resolve expense report issues and with Card Services to resolve any corporate credit card issues.- Provide specific LOB training and support to employees as it pertains to Expense Policy, Concur and Invoice Processing.
Required skills:- BA, or comparable work experience.- Knowledge of Concur.- Excellent attention to detail.- Excellent written and verbal communication skills.- Proficient in Microsoft Office (Excel, Word, Power Point).- Ability to learn quickly and adapt to change.- Must be willing to work in a high-volume, multi-task environment.- Spanish and/or Portuguese languages is a plus.
Shift: 1st shift (United States of America)
Hours Per Week: 40
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