Banking Operations Manager

Full time
hong-kong 03/05/2018   Full time

Hang Seng's Business Services is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units. In Banking Operations, we support account opening, customer due diligence services and ongoing account maintenance. We are currently seeking a high caliber professional to join our department as Banking Operations Manager.

Principal responsibilities:
- Oversight on Commercial Banking (CMB) account opening, account servicing and tax utility activity
- Lead a team of Banking Operations professionals to ensure that HASE complies with the regulatory requirement and Group’s Global Standards.
- Collaborate closely with Line of Business, Commercial Banking (CMB) and Global Business & Market (GBM), as well as other relevant stakeholders such as Financial Crime Compliance (FCC), Business Risk & Control (BRCM), Regional CDD Ops and AMH CDD Ops, to run a leading Banking Operations function.
- Manage and monitor the performance of off-shore teams, and act as the focal point for information sharing and clarification among Line of Business, FCC, regional office and off-shore team.
- Streamline operations process flow for servicing and processing excellence so that the team is running in a resources-optimised and effective manner.
- Is accountable for the effective use of controls to ensure operational risk is within agreed standards and meeting business/regulatory requirements.

- University graduates in related discipline.
- Minimum of five years' experience in Banking Operations, Know Your Customers (KYC), Customer Due Diligence (CDD) processing and operation management.
- Good knowledge of anti-money laundering, customer onboarding and account servicing for corporate customers.
- Strong self-motivation with excellent communication, negotiation and interpersonal skills.
- Proficiency in both English and Chinese, fluency in Putonghua an advantage.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
- Able to work in tight timeline and under pressure.

To apply, please read carefully the "Note on Collection of Personal Data and Information" available in the careers page of our Hang Seng website: and submit your online application by clicking "Apply Now". You can also visit our website for further details about career opportunities with the Bank. Applicants who are not contacted within one month may consider their applications unsuccessful.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.