As a Business Banking Customer Service Advisor you’ll be the first point of telephone contact for our customers, and that will involve a lot more than just answering questions. What we’re really looking for in you is a genuine passion for making banking simple, personal and fair for our customers, and the confidence to take ownership and solve problems. We want to make it easier for our customers to do business with us so there will be no more banking jargon and much more straightforward customer-friendly advice. In return, you can expect a 12 week induction programme, and then to continue to support you with your personal development to enable you to be successful in your role If you’re willing to work hard, we’re ready to help you progress. We're passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That's why we've built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.
As a Business Banking Customer Service Advisor your main responsibilities will be: - Engaging with Santander Business banking customers responding to all general enquires. - Delivering exceptional customer service on every call through interpersonal skills, building rapport and engaging with customers in a fast paced environment. - Protecting our customers and the Santander brand by ensuring that all operating procedures and regulations are followed in line with FSA and Santander guidelines. - Developing your knowledge of our products and the overall market, to support our customers and colleagues and have added value conversations.
Closing Date: 20.04.2018
Minimum skills and experience required: - Experience of working within a customer services role either within an inbound or outbound environment.- Excellent listening and communication skills. - Ability to build and deepen customer relationships. - Strong team ethos and ability to work well as part of a team. Other Santander benefits include:
- Pension with generous contributions from Santander.
- 25 days' holiday plus bank holidays, with the option to purchase up to 5 contractual days per year. - Voluntary healthcare benefits at discounted rates such as Private medical insurance, Dental, Healthcare Cash Plan and Health assessments. - 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more.- Benefits supporting you and your family, such as childcare vouchers, voluntary life assurance and critical illness cover. - Company car if you drive more than 8,000 business miles per year. - Access to an All Employee car scheme.- Excellent employee recognition schemes -be recognised for demonstrating great behaviours. - Share in Santander's success by investing in our Sharesave and Partnership shares plans. - Support your favourite causes through charitable giving and our community partnerships. You'll be working in the bustling centre of Glasgow city centre within walking distance from Central station or Charing Cross with a wide variety of shops and amenities on our doorstep, there's something for everyone.
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