As a Customer Service Advisor your main responsibilities will be:

• Making our customers feel like they’re dealing with a person – not a bank.
• Acting as a first point of contact, offering a personal service, supported by a range of great products.
• Building relationships with our customer, to find solutions that are right for them.
• Developing your knowledge of our products, and the overall market, to provide authoritative advice and insight to customers and colleagues.
• Identifying ways to improve our customer journey, and using your initiative to suggest effective solutions.
  

Working shift pattern: Monday-Saturday 35 hours/week

Minimum skills and experience required:

• Excellent listening and communication skills.
• The motivation to go above-and-beyond for our customers.
• Proven experience in a customer service role.
• The computer and numeracy skills needed to excel in a highly regulated environment.
• A flexible approach to work, and the ability to work well as part of a dynamic team.

For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that’s flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:
Pension with generous contributions from Santander
25 days’ holiday plus bank holidays, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates such as Private medical insurance, Dental insurance, Healthcare Cash Plan and Health assessments
24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more
Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness cover.
Company car if you drive more than 8,000 business miles per year
Access to an All Employee car scheme
Excellent employee recognition schemes -be recognised for demonstrating great behaviours
Share in Santander’s success by investing in our Sharesave and Partnership shares plans
Support your favourite causes through charitable giving and our community partnerships

Location: Edgware Road