At Santander we're aiming to make everything simpler for customers and colleagues. When our customers visit one of our branches you will be their first point of contact, offering a personal and efficient service backed up by a great range of products. That will involve a lot more than just answering questions – you will play a key role in building relationships with our customers by transacting on and servicing accounts, helping them with a wide range of enquiries regarding our products and services and working with colleagues to provide the right solutions to meet their needs.
We're passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That's why we've built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.
As a Customer Service Advisor your main responsibilities will be
Making our customers feel like they're dealing with a person – not a bank
Acting as a first point of contact, offering a personal service, supported by a range of great products
Building relationships with our customer, to find solutions that are right for them
Developing your knowledge of our products, and the overall market, to provide authoritative advice and insight to customers and colleagues
Identifying ways to improve our customer journey, and using your initiative to suggest effective solutions
Working shift pattern: Monday-Saturday 35 hours/week
Minimum skills and experience required
Excellent listening and communication skill
The motivation to go above-and-beyond for our customers
Proven experience in a customer service role
The computer and numeracy skills needed to excel in a highly regulated environment
A flexible approach to work, and the ability to work well as part of a dynamic team
Rewarding youFor your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.
Other Santander benefits include:Pension with generous contributions from Santander
25 days' holiday plus bank holidays, with the option to purchase up to 5 contractual days per year
Voluntary healthcare benefits at discounted rates such as Private medical insurance, Dental insurance, Healthcare Cash Plan and Health assessments
24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more
Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness cover.
Company car if you drive more than 8,000 business miles per year
Access to an All Employee car scheme
Excellent employee recognition schemes -be recognised for demonstrating great behaviours
Share in Santander's success by investing in our Sharesave and Partnership shares plans
Support your favourite causes through charitable giving and our community partnerships
Location: Tottenham Court Road
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