Customer Service Advisor

Full time
£17,745 - £19,000 a year
uk 12/02/2018   Full time £17,745 - £19,000 a year

At Santander we're aiming to make everything simpler for customers and colleagues. When our customers visit one of our branches you will be their first point of contact, offering a personal and efficient service backed up by a great range of products. That will involve a lot more than just answering questions – you will play a key role in building relationships with our customers by transacting on and servicing accounts, helping them with a wide range of enquiries regarding our products and services and working with colleagues to provide the right solutions to meet their needs.

We're passionate about helping people and businesses prosper and we strive to be simple, personal and fair in everything we do. That's why we've built a culture of respect, where everyone is empowered to keep their promises and go above-and-beyond for our customers, colleagues and the communities we serve.

As a Customer Service Advisor your main responsibilities will be

Making our customers feel like they're dealing with a person – not a bank

Acting as a first point of contact, offering a personal service, supported by a range of great products

Building relationships with our customer, to find solutions that are right for them

Developing your knowledge of our products, and the overall market, to provide authoritative advice and insight to customers and colleagues

Identifying ways to improve our customer journey, and using your initiative to suggest effective solutions

Working shift pattern: Monday-Saturday 35 hours/week

Minimum skills and experience required

Excellent listening and communication skill

The motivation to go above-and-beyond for our customers

Proven experience in a customer service role

The computer and numeracy skills needed to excel in a highly regulated environment

A flexible approach to work, and the ability to work well as part of a dynamic team

Rewarding you
For your commitment and success, Santander offers a competitive basic salary with a distinct career development opportunity. In addition to your salary and bonus, we offer you a benefits package that's flexible and allows you to be in control, as well as all the policies, tools and guidance to support you.

Other Santander benefits include:
Pension with generous contributions from Santander

25 days' holiday plus bank holidays, with the option to purchase up to 5 contractual days per year

Voluntary healthcare benefits at discounted rates such as Private medical insurance, Dental insurance, Healthcare Cash Plan and Health assessments

24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays and much more

Benefits supporting you and your family, such as Childcare vouchers, voluntary Life assurance and Critical illness cover.

Company car if you drive more than 8,000 business miles per year

Access to an All Employee car scheme

Excellent employee recognition schemes -be recognised for demonstrating great behaviours

Share in Santander's success by investing in our Sharesave and Partnership shares plans

Support your favourite causes through charitable giving and our community partnerships

Location: Tottenham Court Road

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